FREQUENTLY ASKED QUESTIONS (FAQ)
1. What materials are used in your jewellery?
Our jewellery is crafted using carefully selected materials and finishes designed for style, comfort, and durability. Material details are mentioned on each product page wherever applicable.
2. Will the jewellery tarnish or fade?
Fashion jewellery may naturally experience slight changes in finish over time depending on usage, storage, exposure to moisture, perfumes, sweat, and environmental conditions. Proper care can help extend the life and shine of the jewellery.
3. Is your jewellery waterproof?
We recommend avoiding direct contact with water, perfumes, lotions, sweat, and harsh chemicals to maintain the quality and finish of the jewellery.
4. How should I store my jewellery?
Store your jewellery in a dry place away from moisture and direct sunlight. Keeping each piece separately in a pouch or box can help avoid scratches and maintain its finish.
5. How long does delivery take?
Delivery timelines vary based on your location and the product. Standard delivery typically takes 5-7 business days, while express options may be available. Specific delivery details will be provided at checkout.
6. Do you offer international shipping?
Currently, we ship within India. International shipping options may be available in the future. Check our shipping policy for the most up-to-date information.
7. Can I return or exchange my jewellery?
Yes, we offer returns and exchanges within 7 days of purchase, provided the jewellery is unworn and in original condition with all tags attached. Please refer to our return policy for detailed instructions.
8. How do I care for my jewellery?
Clean your jewellery gently with a soft, dry cloth. Avoid exposing it to extreme temperatures, chemicals, or prolonged moisture. Store it in a cool, dry place when not in use.
9. Are your products hypoallergenic?
Most of our jewellery is designed to be hypoallergenic, but individual sensitivities vary. Please check the product description for specific material information if you have sensitive skin.
10. Do you offer customization?
Customization options may be available for select products. Contact our customer service team to discuss your specific requirements and availability.